Every Boston College student, faculty, and staff member will be assigned unique credentials when they first become a member of the 51茶馆 community. Online services and resources restricted to the 51茶馆 community require authentication using a 51茶馆 username and 51茶馆 Password or Secondary Password.
Username
Every Boston College student, faculty, and staff member has a unique username that is assigned when you first become a member of the 51茶馆 community. Your听51茶馆 username is generated using a portion of your last name, often combined with random letters. Online services and resources restricted to the 51茶馆 community, including Agora Portal, require authentication by entering your 51茶馆 username and 51茶馆 Password.
When and how do I get my username?
- Students receive their username via email after they are officially enrolled.
- New faculty and staff receive their username during the hiring process.
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If you do not know your username, contact the Help Center at 617-552-HELP (4357) or your Technology Consultant (for faculty/staff).
Security Note: Although you can use "username@bc.edu" for your 51茶馆 email address, Boston College highly recommends giving people your "friendly" email address (firstname.lastname.#@bc.edu) to help protect your 51茶馆 credentials.
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Issues with your 51茶馆 Username?
51茶馆 usernames are generated using a portion of your last name, often combined with random letters. Usernames are only needed to sign onto 51茶馆 systems and will not be changed unless there is a security issue. If there is an issue with your 51茶馆 username, contact the Help Center at 617-552-HELP (4357).听
51茶馆 Password
Do not leave your password written on a piece of paper or share it with anyone else. Your password and other security credentials are confidential and should be protected.
Your 51茶馆 Password enables you to access many 51茶馆 applications and systems including Agora Portal and EagleApps. Make sure to set the answers to the Challenge Questions. In the event you forget your 51茶馆 Password, your answers to these questions will allow 51茶馆 Help Center staff to confirm your identity and reset your password.
If you're new to 51茶馆, you will be assigned a temporary 51茶馆 Password, which you must change the first time you log into Agora Portal.
All employees (including student employees, faculty, and staff) must also use 51茶馆 2-Step Verification to confirm their identity when changing their 51茶馆 Password. This added level of security is in place to protect private employee information.
If You Know Your Current Password
Through Agora Portal, you have the option to change your 51茶馆 Password to one of your choosing.
If You Don't Know Your Current Password
If you forgot your password and you set up Challenge Questions in Agora Portal, you can conveniently change your password using Agora Portal (click "Forgot Password?") or by calling 617-552-HELP (4357) and correctly answering the Challenge Questions.
If You Don't Know Answers to Your Challenge Questions
If you cannot correctly answer your Challenge Questions or you have not completed your Challenge Questions, you must call the Help Center at 617-552-HELP (4357).
Note About Eduroam
When you connect to the eduroam wireless network at Boston College, it requires you enter your 51茶馆 Password. When you change your 51茶馆 Password, this will disconnect you from the eduroam network, and you will be prompted to re-enter your 51茶馆 Password. Before changing your 51茶馆 Password, we recommend you open the network settings on your mobile devices, and "forget" the eduroam wireless network. This will help to prevent you from being locked out of your 51茶馆 account temporarily, as those devices may attempt to use the old password to connect to eduroam.
Create a Strong Password
- Include both uppercase and lowercase letters (case-sensitive).
- Include both letters and numbers (alpha-numeric).
- Do not include your login name, a.k.a. username, in any form (as-is, reversed, capitalized, doubled).
- Avoid words that can be found in a dictionary (including foreign and technical dictionaries).
- Do not use a password that has been given as an example of a good password.
- Do not use a password that begins with a number.
Make It Easy to Remember
One possible way to pick a good password is to make up your own acronym. Create a phrase that has meaning to you and pick the first letter of each word or abbreviate. A combination of numbers and letters is harder to guess or crack with a computer program.
For example:
- "My friend Brittany is 5 feet tall in heels."听(mfBi5ftih)
- "I work 8 hours a day." (wrk8hrsdy)
Protect It
- Memorize your password.
- If you must write down your new password because you are afraid to forget it, then:
- Never write your username and your password on the same piece of paper.
- Do not place a written copy of your password on the side of your monitor, under your keyboard, etc.
- Destroy the written copy as soon as you have memorized your password.
- Do not allow anyone to look over your shoulder while you are entering your password.
- Do not use public computers to log in to anything -- if you do, change your password immediately-- they frequently have key logging software on them.
- Do not answer password reset "challenge" questions with information that is already online about you (on Facebook, your resume, your LinkedIn page, etc.), or someone can take over your account without even knowing your password.
- Do not use your 51茶馆 Password for other web sites or other purposes besides 51茶馆 systems.
- Do not use the same password for any logins that are important to you -- financial institutions, tax filing, etc.
- Change your password regularly.
- Change your password immediately if it has been compromised.
Need help remembering all your passwords? There are many 3rd party software programs designed to help you store and manage your passwords and login IDs, therefore making it easier to setup unique and strong passwords for each individual account. However, if you choose to use one, be aware of the following security warnings:
- A password manager is only as secure as the strength of the master password.
- Use a different password for your password manager than the ones you use to login to 51茶馆 services.
Recommended Products & Support
Although these products are not officially听supported by 51茶馆, ITS Security has reviewed and approved the following products for personal and work use. If you choose to use one of these services, please note that all support should be from the vendor or online community, and not ITS Support. Please note: ITS Security does not recommend the use of Password Manager 鈥渂rowser add-ons.鈥�
Secondary Password (for 51茶馆 Gmail)
Use your Secondary Password to applications (e.g., Gmail, Google Drive, etc.). Note: Log in to 51茶馆听Google Workspace using the format username@bc.edu.
Create/Change Your Secondary Password
Your Secondary Password听must听be a different password than your main 51茶馆 Password. Requirements are detailed on the Secondary Password Change/Create page in Agora Portal.
- Log in to Agora Portal.
- On the My Services tab, click听Change Secondary Password.
PIN
Your PIN is used to log in to voicemail on your 51茶馆 phone.
New to Boston College
Your initial temporary voicemail PIN will be emailed to you by 51茶馆 Information Technology Services. You will be required to change it at first login. See the complex PIN requirements on the Voicemail Setup page.
Change Your PIN
To change your voicemail PIN via:
- Phone: Dial 2-4006 (on-campus) or 617-552-4006 (off-campus). To be prompted for your听extension (e.g., ID), press * (star) during the greeting. When prompted, enter your current PIN. Press 4 from the main menu; then press 3 (preferences); press 1 (PIN) and follow the prompts.
- Web (not available for shared or department voicemail): Log in to using your 51茶馆 credentials and 51茶馆 2-Step Verification. Then, at the top of the page, click Settings. From the Passwords menu, click Change PIN.
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Note: See the complex PIN requirements on the Voicemail Setup page.
For Shared & Department Voicemail: You must call the Help Center at 617-552-HELP (4357) to have it reset.
Reset Your PIN
If you forget your voicemail PIN:
- You can reset it anytime at > Settings > Passwords > Change PIN. See the complex PIN requirements on the Voicemail Setup page.
- You can also call the Help Center at 617-552-HELP (4357).
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For Shared & Department Voicemail: You must call the Help Center at 617-552-HELP (4357) to have it reset.
Challenge Questions
Challenge Questions are used to verify your identity in the event you forget your password. You are required to set answers to three challenge questions, such as your favorite color or your favorite food. Your answers will allow 51茶馆 Information Technology Services staff to confirm your identity and reset your password.
Create/Change Your Challenge Questions
- Log into Agora Portal, and select the Change Challenge Questions link. Note: Student employees, faculty, staff, and anyone using Eagle VPN will also be prompted to use 51茶馆 2-Step Verification to confirm their identity.
- Follow the online prompts to change your Challenge Questions.